By Ahsan Ali
The federal government has launched the first stage of a long-awaited update to the National Consumer Complaint Database (NCCDB), Transportation Secretary Sean Duffy announced Thursday, calling the improvements “overdue.”
The NCCDB is the online system where truck drivers and consumers can report unsafe practices, fraud, and problems with household moving companies. It serves as a key watchdog tool for the Federal Motor Carrier Safety Administration (FMCSA).
Easier Reporting and Better Tools
The latest update adds new categories for complaints and improves how reports are processed, according to the Department of Transportation (DOT). Navigation has also been simplified so drivers, carriers, and the public can use the system more easily.
“This upgrade is a win for drivers, carriers, and the public,” Duffy said. “The new system makes it simpler to file complaints, use digital tools, and call out unsafe behavior. Together, we can keep bad actors off the road and protect American families.”
Part of the “Pro-Trucker Package”
This modernization effort is part of Duffy’s “Pro-Trucker Package,” announced in June. The plan puts millions of dollars toward improving the lives of truck drivers, including new resources and upgraded digital systems.
Complaints Already Number in the Thousands
The complaint system handles heavy traffic each year. Between 2017 and 2021, the NCCDB received about 75,000 reports from drivers and consumers.
Watchdog Recommended Change
In 2023, the Government Accountability Office urged DOT to overhaul the database. The report recommended making the site mobile-friendly, using plain language, offering translations, and conducting real user testing.
More Updates on the Way
DOT officials said this is just the beginning. Future improvements will focus on performance, new features, and even a new name for the database.
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